Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all paid plans. If you are not satisfied with Certack within the first 7 days from the date of your first payment, you may request a full refund. This guarantee applies to first-time purchases only and does not apply to subscription renewals.

2. How to Request a Refund

To request a refund, you can contact our billing team at:

In your email, please include your account email and, if available, the transaction ID from your payment confirmation — this helps us locate your purchase quickly. We aim to respond to refund requests within 2 business days. Approved refunds are issued to the original payment method used for the purchase.

3. Refund Method

Refunds are issued to the original payment method used for the purchase. If the original payment method is unavailable (e.g., expired card, closed account), we will contact you to arrange an alternative refund method.

4. Refund Processing Timeline

Refunds will be processed within 5–10 business days from the date your request is approved. Credit card refunds may take an additional 1–2 billing cycles to appear on your statement, depending on your card issuer.

5. Subscription Cancellation

You may cancel your subscription at any time through your dashboard or by contacting us. Upon cancellation:

• Your account may revert to the Free plan as soon as the cancellation is processed
• You will not be charged for the next billing cycle
• Your monitored sites and configuration remain accessible on the Free plan
• Check history is retained for 30 days, then pruned
• If you delete your account, your sites and data are permanently deleted

6. Subscription Downgrades

We do not offer in-place plan downgrades. You may cancel your subscription at any time from your dashboard; once cancellation is processed, your account reverts to the Free plan immediately. No partial refund is issued for the unused portion of the current billing period.

7. Prorated Refunds

We do not offer prorated refunds for the unused portion of a billing period after the 7-day money-back guarantee window. If you cancel your subscription after the guarantee period, no refund will be issued for the remaining time.

8. Annual Plan Refunds

For annual subscriptions, the 7-day money-back guarantee applies from the date of the initial purchase or the most recent annual renewal. If you request a refund within this 7-day window, you will receive a full refund of the annual subscription fee. After the 7-day window, no refund will be issued for the unused portion of the annual subscription.

9. EU Consumer Rights

If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU). The withdrawal period is 14 days from the date of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us by sending a clear statement to billing@certack.com. You may use the following template:

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed of your decision. Reimbursement will be made using the same means of payment as you used for the initial transaction. Our 7-day money-back guarantee provides additional protection beyond this statutory right.

Important: If you have expressly requested that we begin providing the service during the 14-day withdrawal period, you agree to pay a proportionate amount for the services already provided at the time you communicate your withdrawal. This is in accordance with Article 16(3) of the Consumer Rights Directive.

10. Free Trial

If a free trial is offered, no charge will be made during the trial period. You must cancel before the trial ends to avoid being charged. If you are charged after a trial period and believe you cancelled in time, please contact us and we will review your case.

11. License Key Refunds

Refunds apply to any purchase under the same 7-day money-back guarantee. For license-based products, once a refund is processed, the license key will be deactivated and the associated plan features will be revoked.

12. Exceptions

Refunds will not be issued in the following cases:

• Requests made after the 7-day guarantee period
• Accounts that have been terminated for Terms of Service violations
• Subscription renewals (only the initial purchase qualifies for the money-back guarantee)

Duplicate purchases are eligible for refund regardless of the 7-day window. If you have been charged twice for the same subscription, please contact us and we will process a refund for the duplicate charge.

13. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Refund requests are subject to the policy in effect at the time of the request.

14. Contact Us

If you have questions about refunds or billing, please contact us at: