Contact
Get in touch
We are a small team and we read every message. Pick the channel that best matches your inquiry and we will route it to the right person.
General support
Questions about your account, monitoring setup, or billing.
support@staging.certack.com
Typical response: 1-2 business days
Sales & pricing
Volume discounts, custom plans, or quote requests for your team.
billing@staging.certack.com
Typical response: 1 business day
Partnerships & integrations
Become a Certack integration partner or resell our platform.
hello@staging.certack.com
Typical response: 3-5 business days
Security disclosure
Report a vulnerability or request our DPA / security questionnaire.
security@staging.certack.com
Typical response: 2 business days
Other ways to reach us
Legal & terms
For terms of service questions or data processing agreements (DPA).
legal@staging.certack.comDMCA / Copyright
To submit a copyright infringement notice (see Terms of Service, Section 14).
dmca@staging.certack.comPrivacy & GDPR requests
To exercise your data subject rights (access, deletion, portability) under GDPR or CCPA.
Billing & refunds
Invoice requests, refund inquiries, or payment issues. Refunds are also available directly from your dashboard.
billing@staging.certack.comCompany
Certack is operated by a small distributed team building infrastructure monitoring tools for developers.
- Website
- staging.certack.com
Tip for faster support: include your account email and, if relevant, the affected domain. For urgent production-down issues on a paid plan, prefix your subject line with URGENT and we will prioritize.